At UNP Education, we are committed to providing a seamless and enriching learning experience to all our
students. We understand that circumstances may arise where a refund is necessary, and we have formulated
this Refund Policy to ensure fairness and transparency for all parties involved. Please carefully read and
understand the following terms and conditions governing our refund process:
1. Eligibility for Refunds:
1.1 Course Enrollment: Refunds are applicable only for students who have enrolled in the online courses we run in association with partner academic institutions.
1.2 Payment Processing: Refunds will be processed for the fees paid through the API of our fintech payment partner, RazorPay. Any other mode of payment will not be eligible for a refund.
2. Refund Period:
2.1 Full Refund: Students are eligible for a full refund 3 days before the commencement of the course.
2.2 Partial Refund: Students can request a partial refund by emailing us at email@example.com in the initial 7-day period from the commencement of the course. The refund will be calculated on a prorated basis for the remaining lessons of the course.
2.3 No Refund: If the student has accessed more than 20% of the course content, no refund will be issued.
3. Refund Procedure:
3.1 Request Submission: To initiate a refund request, students must send an email to our support team at firstname.lastname@example.org within the refund period specified above.
3.2 Information Required: The refund request email must include the student's full name, email address, course enrolled, payment transaction ID, and a detailed reason for the refund.
3.3 Review Process: Once we receive the refund request, our team will review it for eligibility and process the refund within 14 business days.
3.4 Refund Notification: Students will be notified via email once the refund has been approved or rejected.
4. Refund Disbursement:
4.1 Original Payment Mode: Refunds will be issued using the same payment method utilized during the initial enrollment. For example, if the student paid through RazorPay, the refund will be processed through the RazorPay API.
4.2 Refund Charges: Please note that any transaction fees or charges incurred during the initial payment or refund process will be borne by the student and deducted from the refund amount.
5. Course Cancellation:
5.1 UNP Education reserves the right to cancel a course in case of unforeseen circumstances or low enrollment. In such cases, all affected students will be entitled to a full refund without any deductions.
5.2 Notification: Students will be notified via email if a course is canceled, along with the refund process.
6. Non-transferable: Refunds are non-transferable and can only be issued to the original student who made the payment.
7. Course Completion: Once a student completes more than 20% of the course content or exceeds the 7-day refund period, they will no longer be eligible for a refund.
8. Contact Information: For any refund-related queries or assistance, please contact our support team at email@example.com.
This Refund Policy is subject to change without prior notice, and any updates will be published on our website accordingly. Last updated on 27-July-2023. We value your trust in UNP Education and strive to provide the best possible learning experience. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.